Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days after your order is delivered to request a return.

Return Eligibility

For a non-defective return, the product must be unused, uninstalled, and in the same condition in which it was received. All original components, accessories, manuals, and packaging must be included. Proof of purchase is also required.

Products that have been installed or used are not eligible for a change-of-mind return. However, if your product is defective, damaged, or incorrect, please contact us so that we can evaluate the issue and provide an appropriate solution.

How to Request a Return

To request a return, contact us at 3935006541@qq.com and include your order number and reason for the return.

If your return is accepted, we will provide a Return Merchandise Authorization, the designated return address, and instructions on how to send the product back.

Please do not send a product back without contacting us first. Items returned without prior authorization may not be accepted. Do not return the product to the address shown on the original shipping label, as the correct return location may be different.

Return Shipping Costs

If the product is defective, damaged during delivery, or if you received the wrong item, GOODBEING will cover the return shipping cost.

For returns caused by a change of mind, ordering the wrong product, or no longer needing the product, the customer is responsible for the return shipping cost. If we provide a prepaid return label in these circumstances, the cost of the label may be deducted from the refund.

Damages and Issues

Please inspect your order after delivery. If the product is defective, damaged, missing components, or incorrect, contact us as soon as possible at 3935006541@qq.com.

Please include your order number and clear photographs or videos showing the issue. We will review the information and work with you to provide a replacement, replacement parts, or a refund when appropriate.

Exceptions and Non-Returnable Items

Custom-made or personalized products and gift cards cannot be returned.

Products damaged by improper installation, misuse, unauthorized modification, or failure to follow the installation instructions are not eligible for a change-of-mind return. Please contact us if you have any questions about whether your product is eligible for return.

Exchanges

The fastest way to receive a different product is to request a return for the original product. Once the return is accepted, you may place a separate order for the new product.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at 3935006541@qq.com.